Stakeholder Analysis
Table shows four identified stakeholders and the three success criteria.
Arrows are used to illustrate the emphasis placed on each of these criteria
by the stakeholders. For example, consider stakeholder preferences in terms
of the differences between clients and the delivery (implementation) team.
It is obvious that, in terms of evaluation criteria such as schedule and
budget, there are significant differences in attitude. The clients want the
system delivered as soon as possible for the lowes possible final price.
The delivery team would like large budgets and longer installation schedules,
because that takess pressure off the team in terms of bringing the system
online. The criterion of performance specifications (quality view) will vary
by stakeholder group. Clients want the opportunity to alter or customize
the system, or add as many technical capabilities as possible. The delivery
team is much more comfortable with a simple system that has few technical
surprises, is less likely to need long debugging procedures, and is not changed
or modified once it has been acquired.
|
Cost
|
Schedule
|
Quality
|
Top Management
|
|
|
-
|
Controller
|
|
|
-
|
Client
|
|
|
|
Delivery Team
|
|
|
|